Returns & Exchanges

At Berry Lilith, we want you to feel confident and amazing in everything you wear! 💖
If something isn’t quite right, don’t worry — we’ll always do our best to make it right for you.

Please do not return any items without contacting us first. Our customer support team will work with you to find the best solution.

💕 Before You Return

We understand that sometimes things just don’t work out. But instead of returning items internationally (which can be costly and time-consuming), we offer a few faster and easier options for you:

  • 💸 Keep the item & receive a partial refund
  • 🔄 Exchange for a different size or style
  • 🎁 Receive store credit for your next order

These alternatives are often faster and more convenient than an international return.

📦 Return Eligibility

If you decide to proceed with a return, please make sure the following conditions are met:

  • Request is submitted within 14 days of delivery.
  • Items are unworn, unwashed, and in original condition.
  • All tags must be attached.
  • Non-returnable items include:
    • Final sale items
    • Accessories (unless defective)
    • Worn, damaged, or altered items

🔄 Exchanges (Recommended)

Need a different size or style? We've got you covered!

  • Exchanges are available within 14 days of delivery.
  • Depending on the situation, we may offer a replacement without requiring a return.
  • 💡 Exchanges are the fastest way to get what you want!

💸 Refunds

1. Damaged or Incorrect Items

We're sorry if your order arrives damaged or if you've received the wrong item.

Please email our customer service team at info@berrylilith.com within 7 days of delivery, along with photos of the item. We'll review the issue and work with you to find the best solution.

Depending on the circumstances, we're happy to offer partial compensation, and there is no need to return the item.

Your satisfaction is important to us, and we'll do our best to resolve the issue promptly.

2. Size / Fit / Preference Issues
If the item doesn't fit, the color is not as expected, or it isn't quite your style:

  • You can request a return within 14 days.
  • Return shipping costs are the customer’s responsibility.
  • 💡 To save you money, we recommend choosing one of our alternative solutions (partial refund, replacement, or store credit).

🚚 Return Instructions

To initiate a return, please contact us at info@berrylilith.com with:

  • Your order number
  • Reason for return
  • To help us process your request, we may ask you to provide clear photos of the item (including the front, back) to confirm that it is unworn, unwashed, and in its original condition.

Our team will respond within 1–2 business days, and if approved, we’ll provide return instructions.

⚠️ Returns sent without prior approval will not be accepted.

Please do not send your return to the address shown on the package, as it may not be our designated return warehouse.

Items returned without meeting our return eligibility requirements may be refused or returned to the sender.

💰 Refund Processing

Refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear after approval.

Refunds will be processed after the returned item has been received and inspected.

Note: Original shipping charges (if applicable) are non-refundable.

Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.

📌 Please Note

  • International return shipping can be expensive and is the customer’s responsibility (unless the item is defective).
  • We recommend using a trackable shipping method.
  • We are not responsible for lost return packages.
  • Orders may be canceled before shipment. Once an order has been shipped, it can no longer be canceled and will be subject to our return policy.
  • Packages refused by the customer without prior authorization will not be eligible for a full refund. Any return shipping fees or carrier charges incurred may be deducted from the refund, where permitted by applicable law.

💌 Contact Us

We’re always here to help 💖.
Feel free to reach out anytime at info@berrylilith.com.
Thank you for shopping with Berry Lilith! ✨

If you experience any issues with your order, we encourage you to contact us first. Our customer support team is committed to resolving any concerns quickly and fairly before a payment dispute becomes necessary.