Returns & Exchanges

At Berry Lilith, we want you to feel confident and amazing in everything you wear! 💖
If something isn’t quite right, don’t worry — we’ll always do our best to make it right for you.

💕 Before You Return

We understand that sometimes things just don’t work out. But instead of returning items internationally (which can be costly and time-consuming), we offer a few faster and easier options for you:

  • 💸 Keep the item & receive a partial refund
  • 🔄 Exchange for a different size or style
  • 🎁 Receive store credit for your next order

✨ Most of our customers choose these alternatives, as they are quicker and hassle-free!

📦 Return Eligibility

If you decide to proceed with a return, please make sure the following conditions are met:

  • Request is submitted within 14 days of delivery.
  • Items are unworn, unwashed, and in original condition.
  • All tags must be attached.
  • Non-returnable items include:
    • Final sale items
    • Accessories (unless defective)
    • Worn, damaged, or altered items

🔄 Exchanges (Recommended)

Need a different size or style? We've got you covered!

  • Exchanges are available within 14 days of delivery.
  • Depending on the situation, we may offer a replacement without requiring a return.
  • 💡 Exchanges are the fastest way to get what you want!

💸 Refunds

1. Damaged or Incorrect Items
We're so sorry if this happens! Please email us within 7 days of delivery with photos of the damaged item.
We’ll gladly offer:

  • A full refund, or
  • A free replacement (no return needed)

2. Size / Fit / Preference Issues
If the item doesn’t fit or isn’t quite your style:

  • You can request a return within 14 days.
  • Return shipping costs are the customer’s responsibility.
  • 💡 To save you money, we recommend choosing one of our alternative solutions (partial refund, replacement, or store credit).

🚚 Return Instructions

To initiate a return, please contact us at info@berrylilith.com with:

  • Your order number
  • Reason for return
  • Photos (if applicable)

Our team will respond within 1–2 business days, and if approved, we’ll provide return instructions.

⚠️ Returns sent without prior approval will not be accepted.

💰 Refund Processing

Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear after approval.
Note: Original shipping fees are non-refundable.

📌 Please Note

  • International return shipping can be expensive and is the customer’s responsibility (unless the item is defective).
  • We recommend using a trackable shipping method.
  • We are not responsible for lost return packages.
  • Orders cannot be canceled once shipped.

💌 Contact Us

We’re always here to help 💖.
Feel free to reach out anytime at info@berrylilith.com.
Thank you for shopping with Berry Lilith! ✨